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September 27, 2006
Photobox
I've just sent Photobox a very stroppy email.
Photobox are an online service where you can order prints of your digital photos.
They sent me an offer to get free prints of large photographs, a buy one get one free kind of thing. I happen to need a couple of pictures for my wall. So uploaded the files to the photobox server, cropped them to size, and, being careful to enter the promotional code in the box provided, I entered my details and billing information, and placed the order.
When my confitrmation email arrived, it said nothing about the free copies of the photos I had ordered. So I emailed customer support, quoting the reference number, to say that if my promotional code had not been accepted, I would want to cancel the order.
This was late last night, and this morning an automated mail arrived saying my order was already dispatched, and I received a reply from customer support. Seems they think that I got my order wrong by asking for two different photos. No - I wanted two prints of each of them.
So a nice promotion that should turn me into a loyal customer, has now turned me into an angry person who will never buy from them again. There is still a chance that they can put this right, but my reply has been with them for over two hours now...
Posted by se71 at September 27, 2006 03:10 PM
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