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August 02, 2005

Holiday Web Sites

Reading Dave Cross' entry today on badly designed websites reminds me to blog this.

I wanted to book a holiday with Thomas Cook. This is a not inconsiderable amount of money - over £2K, so perhaps you'd think they would test the entry forms to see if they work. No chance.

After spending hours searching for the right option, I finally took the plunge and started to enter my details. My 12 year old daughter is obviously in the 2-12 age group, and yet they only allowed me to enter a year of birth going back to 1993. If you can't give me a freeform entry field, at least test that the limits work.

I'd love to finish this post by saying that they lost my business, but as it was really good value, I called the helpline and the person on the phone took my booking straight away over the phone.

Searching for and booking a family holiday online is still a nightmare. Room occupany is stupid - surely there are a million families with two children who want to all share a one bedroom apartment. And pricing is ludicrous - my daughter has gone from being 11 to being 12 this year, and this means Virgin treat her as an adult and suddenly my holiday with them jumps nearly £800 - so they lost my business this year. And yes, their occupancy forms just don't work anyway. It's almost enough to make you go down the High Street.

Posted by se71 at August 2, 2005 01:55 PM


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